Last updated: August 2026
RSF Electrics respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, request a quotation, or use our electrical services.
1. Who We Are
RSF Electrics provides electrical services to domestic and commercial customers.
For the purposes of UK data protection law, RSF Electrics is responsible for the personal information that we collect and process.
If you have any questions about this Privacy Policy or how your information is used, please contact us using the details at the bottom of this page.
2. Information We May Collect
We may collect personal information including:
• Your name
• Email address
• Telephone number
• Property or service address
• Details about the electrical work you require
• Information you provide through our website contact or quotation forms
• Details relating to quotations, invoices, appointments, and completed work
• Communications between you and RSF Electrics
• Technical information about how you use our website, such as your IP address, browser type, and device information
We only collect information that is reasonably necessary for providing our services or operating our website.
3. How We Collect Your Information
We may collect personal information when you:
• Complete a contact form on our website
• Request a quotation
• Contact us by telephone, email, or another communication method
• Book electrical work
• Become a customer
• Visit and interact with our website
• Provide information to us while work is being carried out
Some technical information may also be collected automatically through cookies and website analytics tools.
4. How We Use Your Information
We may use your personal information to:
• Respond to enquiries
• Provide quotations
• Arrange appointments
• Carry out electrical services
• Communicate with you about ongoing or completed work
• Issue invoices and process payments
• Maintain records of work completed
• Deal with complaints or warranty enquiries
• Improve our website and services
• Meet legal, tax, accounting, and regulatory requirements
• Protect our business against fraud, misuse, or legal claims
We will not use your personal information for purposes that are incompatible with the reason it was originally collected.
5. Legal Basis for Processing Your Information
Under UK data protection law, we must have a lawful reason for processing your personal information.
Depending on the circumstances, we may process your data because:
• It is necessary to provide a quotation or perform a contract with you
• We have a legal obligation to keep certain records
• We have a legitimate business interest in operating and improving our services
• You have given us your consent
Where we rely on consent, you can withdraw your consent at any time.
6. Contact and Quotation Forms
When you submit an enquiry or quotation request through our website, the information you provide is used to respond to your request and, where applicable, arrange electrical services.
Please only provide information that is relevant to your enquiry.
We may retain enquiry information for a reasonable period so that we can respond to follow-up questions and maintain appropriate business records.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website operate correctly, remember preferences, and understand how visitors use the website.
We may use:
• Essential cookies required for the website to function
• Analytics cookies to understand website traffic and usage
• Functionality cookies to improve your browsing experience
Where required by law, non-essential cookies will only be used with your consent.
You can also control or delete cookies through your browser settings.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary, including:
• Website hosting providers
• IT and website support providers
• Accountants or bookkeeping providers
• Payment service providers
• Suppliers or subcontractors where required to complete agreed work
• Professional advisers
• Government authorities or regulators where legally required
Where third parties process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection laws.
9. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary.
The retention period will depend on why the information was collected.
For example, we may keep:
• Enquiry information for a reasonable period after the enquiry is closed
• Customer and job records for as long as required for business, warranty, insurance, tax, or legal purposes
• Invoice and accounting records for the period required by UK tax and accounting law
When information is no longer required, we will take reasonable steps to delete or securely dispose of it.
10. How We Protect Your Information
We take reasonable steps to protect personal information against:
• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure
However, no website, email system, or electronic storage method can be guaranteed to be completely secure.
11. Marketing Communications
We will not send you marketing communications unless we have a lawful reason to do so.
Where marketing messages are sent based on your consent, you can unsubscribe or ask us to stop contacting you for marketing purposes at any time.
Service-related communications, such as appointment confirmations or information about work you have requested, are not considered marketing.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain types of processing
• Ask for your information to be transferred where applicable
• Withdraw your consent where processing is based on consent
These rights may be subject to legal exceptions.
To exercise any of these rights, please contact us.
13. Third-Party Websites
Our website may contain links to external websites.
RSF Electrics is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
14. Children’s Privacy
Our services are not specifically directed at children.
We do not knowingly collect personal information from children through our website unless it is necessary and appropriate to do so.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on our website with a revised “Last updated” date.
16. Complaints
If you have concerns about how RSF Electrics has handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
RSF Electrics
Email: info@rsfelectrics.co.uk
Telephone: 07700 900123